Support

Our HPC (Viper) provides a large scale computing service for the purpose of supporting the research activity of the University of Hull.

Viper is based around the Linux operating system, which forms the vast majority of HPC installations world-wide.

To submit your work to Viper some familiarity with Linux would be needed.

Please view the following links for support and links to documentation:

FAQ

Frequently asked questions regarding Viper.

Apply for an Account

Apply for an account on Viper.

Wiki

View the wiki for general info, application info, training on how to use Viper and programming support.

Support Portal

All support requests should be raised via the self service Support Portal at https://support.hull.ac.uk. Raising support requests this way avoids things being missed, ensures all the members of the team have visibility of requests and means we can more easily track and monitor issues. You can either search for Viper to find the HPC page, or go to “My Services” > “Research” > “High Performance Computing (Viper)”. There are a number of different forms on the page designed to gather relevant information, for example specific for a job issue or a software install request. Please use the most appropriate form and enter as much detail as possible as this will help us assess and resolve the issue more efficiently.

HPC User Surgery

HPC User Surgery occurs every Wednesday at 10:00am, feel free to come along with any questions regarding Viper and HPC in general. For precise updates on the next User Surgery please see the events page or view our Twitter.

HPC Research Software Engineering

With Viper we can provide software engineering expertise, for more RSE information on this area.

Information for Schools

If you are a school or college requiring more information for teaching and material.